Atelier278 Ltd ships to UK mainland customers only and shipping rates are calculated during checkout. Shipping costs vary depending on the weight and complexity of the item. 

 Deliveries of our Made to Order, Bespoke and Vintage items are conducted by white glove couriers who are specialists in moving delicate, high value pieces. To keep delivery costs down and reduce our carbon footprint, we group our deliveries together and these take place approximately every 10-14 days. This option does not allow for a nominated day delivery.

Production lead times are an approximation and may be subject to change due to the ongoing impact of COVID-19 and Brexit. Additionally, our Marble and Travertine tables are made by hand which requires the stone to dry naturally in between processes.

As Made-to-Order and Bespoke items are especially commissioned for you, we cannot accept returns due to a change of mind. We encourage all customers to order samples prior to ordering any Made to Order and Bespoke products to ensure the finish is as desired.

Made-to-order and bespoke orders can be cancelled or changed up to 24 hours after placing it.  Beyond 24 hours, bespoke orders cannot be cancelled and for made-to-order pieces, a 50% cancellation fee will apply.  Please note, should you need to make any changes or cancel your order, this needs to be done by contacting us via email.

For full details, please see our FAQ Page.

WHAT IS THE DIFFERENCE BETWEEN MARBLE AND TRAVERTINE?

Marble and Travertine are natural stones that are both derived from limestone but are formed under different circumstances. They each offer unique characteristics and aesthetic, depending on your preference.

CAN I SEE THE MATERIAL IN PERSON?

We are an online business however you can order a box of 2 samples for £5 which is redeemable against purchase. Our samples will give an overall idea of the material however every slab does vary so we cannot guarantee an exact match.

HOW DO I CARE FOR MY MADE TO ORDER PIECES?

Marble and Travertine are both porous material that require particular care. For more information, please read our Natural Stone Care Guide.

HOW WILL MY PIECE ARRIVE?

All Made to Order and Bespoke items are delivered by our white glove couriers. Our tables are supplied with the top and bases separately for ease of movement which our couriers will assemble for you in-situ.

WHAT ARE YOUR LEAD TIMES?

Approximately 8-10 weeks for smaller pieces and 10-12 weeks for dining tables and bespoke items. Once your order is ready, we will be in touch to arrange delivery.

WHAT IS YOUR CANCELLATION POLICY FOR MADE TO ORDER AND BESPOKE ITEMS?

For made-to-order and bespoke items, you may cancel your order up to 24 hours after placing it. After this, a 50% cancellation fee will apply to made-to-order pieces, whilst for bespoke items, no refund can be given.

WHERE DO YOU DELIVER?

At the moment we only deliver to UK mainland.

As Travertine & Marble are natural stones, each piece will vary slightly in colour and finish and may contain markings, small holes, pits, and fissures all of which are natural characteristics of the stone. Because our Marble and Travertine isn’t manufactured, it is impossible to the stone or to exactly match one piece to another as no two stones are the same. It is stones inherent natural beauty that makes each piece and each of our Atelier278 designs so special.

Marble and Travertine are both naturally porous stones. Whilst care should be taken to ensure the longevity of your Atelier278 modern collectable, it has been crafted to be used and enjoyed. To maintain the beauty of your new piece for as long as possible we would recommend using placemats and coasters for cups, plates, and dishes to avoid water rings and heat marks.

Scratches and stains are inevitable, but care should be taken to mop up any liquid and food spillages as soon as possible. Oils such as candle wax and acidic liquids such as vinegar, wine and lemon juice can be especially damaging but fear not, overtime any marks will age gracefully adding to your pieces unique character and charm. To clean, wipe the surface with a soft damp cloth and follow with a little warm water or a non-abrasive light neutral detergent before wiping dry with a lint-free cloth. Applying a natural marble wax across the entire surface of your piece can add a little extra protection. Extra caution should be taken to avoid using coarse cleaning materials such as scouring pads and acidic or abrasive cleaners.

We recommend re-sealing your table every 6-12 months using Lithofin Stain Stop. Atelier278 Ltd is not liable for any damage caused by mistreatment.