Atelier278 Ltd ships to UK mainland
customers only and shipping rates are calculated during checkout.

All of our accessories are sent via a
tracked next day postal service and we aim to dispatch items within 48 hours. Sale items may take longer to dispatch. Please note, your package may require a signature.

Each piece is made by hand from 100% natural materials so please expect some variations to sizes, shapes, dimensions and colours.

Returns can be made within 14 days for an exchange (subject to availability) or refund (minus postage costs). Please kindly ensure that the set is packaged well and is sent via a tracked service. Refunds and exchanges will only be given once the items have arrived back in a saleable condition. You
may not receive a refund if the item is not received back in its original
condition.

We aim to process returns within 3-5 working days. Refunds will be processed to the original payment method once approved. Regrettably, we cannot cover the cost of your return.

All of our accessories are made by independent artisans using only pure Onyx and Marble.

Our accessories collection is ready to ship therefore customisation is not possible.

Each piece is made by hand from 100% natural materials so please expect some variations to sizes, shapes, dimensions and colours.

Onyx is food safe and does not emit any toxins however please take care of staining from red wine and so on. We recommend hand washing all onyx pieces using an acid-free detergent.

Please use an acid-free marble cleaner for the chess sets.

As Travertine & Marble are natural stones, each piece will vary slightly in colour and finish and may contain markings, small holes, pits, and fissures all of which are natural characteristics of the stone. Because our Marble and Travertine isn’t manufactured, it is impossible to the stone or to exactly match one piece to another as no two stones are the same. It is stones inherent natural beauty that makes each piece and each of our Atelier278 designs so special.

Marble and Travertine are both naturally porous stones. Whilst care should be taken to ensure the longevity of your Atelier278 modern collectable, it has been crafted to be used and enjoyed. To maintain the beauty of your new piece for as long as possible we would recommend using placemats and coasters for cups, plates, and dishes to avoid water rings and heat marks.

Scratches and stains are inevitable, but care should be taken to mop up any liquid and food spillages as soon as possible. Oils such as candle wax and acidic liquids such as vinegar, wine and lemon juice can be especially damaging but fear not, overtime any marks will age gracefully adding to your pieces unique character and charm. To clean, wipe the surface with a soft damp cloth and follow with a little warm water or a non-abrasive light neutral detergent before wiping dry with a lint-free cloth. Applying a natural marble wax across the entire surface of your piece can add a little extra protection. Extra caution should be taken to avoid using coarse cleaning materials such as scouring pads and acidic or abrasive cleaners.

We recommend re-sealing your table every 6-12 months using Lithofin Stain Stop. Atelier278 Ltd is not liable for any damage caused by mistreatment.