Atelier278 Ltd ships to UK mainland customers only and shipping rates are calculated during checkout. Shipping costs vary depending on the weight and complexity of the item. 

 Deliveries of our Made to Order, Bespoke and Vintage items are conducted by white glove couriers who are specialists in moving delicate, high value pieces. To keep delivery costs down and reduce our carbon footprint, we group our deliveries together and these take place approximately every 10-14 days. This option does not allow for a nominated day delivery.

Production lead times are an approximation and may be subject to change due to the ongoing impact of COVID-19 and Brexit. Additionally, our Marble and Travertine tables are made by hand which requires the stone to dry naturally in between processes.

As Made-to-Order and Bespoke items are especially commissioned for you, we cannot accept returns due to a change of mind. We encourage all customers to order samples prior to ordering any Made to Order and Bespoke products to ensure the finish is as desired.

Made-to-order and bespoke orders can be cancelled or changed up to 24 hours after placing it.  Beyond 24 hours, bespoke orders cannot be cancelled and for made-to-order pieces, a 50% cancellation fee will apply.  Please note, should you need to make any changes or cancel your order, this needs to be done by contacting us via email.

For full details, please see our FAQ Page.

Payment Methods

We use the online payment gateway Stripe. Stripe has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Stripe adheres to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process.We also accept payment with PayPal.

WHAT IS THE DIFFERENCE BETWEEN MARBLE AND TRAVERTINE?

Marble and Travertine are natural stones that are both derived from limestone but are formed under different circumstances. They each offer unique characteristics and aesthetic, depending on your preference.

CAN I SEE THE MATERIAL IN PERSON?

We are an online business however you can order a box of 2 samples for £5 which is redeemable against purchase. Our samples will give an overall idea of the material however every slab does vary so we cannot guarantee an exact match.

HOW DO I CARE FOR MY MADE TO ORDER PIECES?

Marble and Travertine are both porous material that require particular care. For more information, please read our Natural Stone Care Guide.

HOW WILL MY PIECE ARRIVE?

All Made to Order and Bespoke items are delivered by our white glove couriers. Our tables are supplied with the top and bases separately for ease of movement which our couriers will assemble for you in-situ.

WHAT ARE YOUR LEAD TIMES?

Approximately 8-10 weeks for smaller pieces and 10-12 weeks for dining tables and bespoke items. Once your order is ready, we will be in touch to arrange delivery.

WHAT IS YOUR CANCELLATION POLICY FOR MADE TO ORDER AND BESPOKE ITEMS?

For made-to-order and bespoke items, you may cancel your order up to 24 hours after placing it. After this, a 50% cancellation fee will apply to made-to-order pieces, whilst for bespoke items, no refund can be given.

WHERE DO YOU DELIVER?

At the moment we only deliver to UK mainland.

WHAT IS THE DIFFERENCE BETWEEN MARBLE AND TRAVERTINE?

Both Marble and Travertine are natural stones derived from limestone but are formed under different circumstances.
Marble is formed when a sedimentary carbonate rock, such as limestone, undergoes metamorphism from exposure to heat, pressure, or a chemical reaction. The veining in marble is actually created when mineral impurities are present during this metamorphism. For this reason, minor pits and fissures are to be expected and are not faults within the marble but rather a part of it.
Travertine is also a form of sedimentary limestone but is formed around mineral spring deposit and is characterised by irregular pits and holes across its surface when left unfilled. It was widely used in ancient Rome, including the Trevi Fountain, and is still common today. Its name is a reference to Tivoli in Italy, the home to Travertine quarries. Whilst Travertine naturally has many holes in it, we do offer smoother options with our Filled & Honed and Filled & Polished Travertine both of which are filled at the quarries with a buff- coloured resin which may vary in tone from the stone.

HOW THICK IS YOUR STONE?

We work with 2cm thick marble and travertine slabs as standard. Some items may use a thicker material which will be highlighted.

CAN I SEE THE MATERIAL IN PERSON?

For now, we are an online only business which helps us to ensure our prices are competitive however, you can order a box of samples to see the stone in person. The samples will give you an overall impression of the material but as natural stone varies from slab to slab, we cannot guarantee an exact match.

CAN I COMMISSION A BESPOKE PIECE? 

Absolutely. We can create pieces to suit different sizes and colours. If you have a design in mind or would like to talk about options, please get in touch here.

ARE YOUR MADE TO ORDER PIECES SEALED?

Whilst our tables are sealed, prolonged exposure to water, oils (including candle wax) or liquids and foods that can stain such as coffee and beetroot should be avoided. To maintain the beauty of your new piece for as long as possible we suggest using placemats and coasters for cups, plates, and dishes to avoid water rings and heat marks. We recommend re-sealing your table every 6-12 months using a marble impregnator.

HOW DO I CARE FOR MY MADE TO ORDER PIECES?

To clean your item, wipe the surface with a soft damp cloth and follow with a little warm water or a non-abrasive light neutral detergent before wiping dry with a lint-free cloth.
Applying a natural marble wax across the entire surface of your piece can add a little extra protection. Extra caution should be taken to avoid using coarse cleaning materials such as scouring pads and acidic or abrasive cleaners. For further information, please read our Natural Stone Care Guide.

HOW WILL MY PIECE ARRIVE?

All Made to Order and Bespoke items are delivered by our white glove couriers. Our tables are supplied with the top and bases separately for ease of movement which our couriers will assemble for you in-situ.
Please be aware that, when we deliver furniture to you, we do not use any packaging. Rather, each piece is transported carefully wrapped in blankets which are removed by our specialist couriers. This allows us to minimise waste and ensure you are not left with an extra task of disposing of packaging. It also gives you an opportunity to inspect your new pieces before the courier leaves.

DO YOU OFFER TRADE DISCOUNTS?

Yes, we do. Please email us with your company name, company registration number and website to apply.

WHAT ARE YOUR LEAD TIMES?

Production Lead times are approximately 8-10 weeks for smaller pieces and 10-12 weeks for dining tables and bespoke items. Once your order is ready, we will be in touch to arrange delivery. Due to circumstances outside of our control, the dispatch date of your made-to-order item may change. We will be in touch via email if your order is affected.

WHAT IS YOUR CANCELLATION POLICY FOR MADE TO ORDER AND BESPOKE ITEMS?

For made-to-order and bespoke items, you may cancel your order up to 24 hours after placing it.  After this, a 50% cancellation fee will apply to made-to-order pieces, although for bespoke items, no refund can be given. Please note, should you need to make any changes or cancel your order, this needs to be done by contacting us via email

WHERE DO YOU DELIVER? 

At the moment we only deliver to UK mainland. If you would like to ship outside of the UK, we can recommend getting in touch with Eurogear Shift or Convelio.

CAN I SELECT MY DELIVERY DATE?

Deliveries are grouped and the date is set by our couriers in order to keep costs down for you.
We have partnered with The Bespoke Courier Company to offer a white glove delivery and installation service within the UK. To keep the cost down of this specialist service, our deliveries are grouped together and take place once a week on a day set by the courier company
The delivery day will be confirmed 48 hours prior to delivery. Deliveries take place between 8am - 5pm and a 2-hour window will be specified 24 hour in advance.  If you are unable to accept delivery on this day, we will offer you the following delivery date. If you are still unable to accept delivery on this date, we may need to charge a storage fee whilst we arrange a suitable delivery date for you.

WHAT IF MY ITEM DOESN’T FIT?

It is your responsibility to ensure that items will fit in to your property. Before placing your order for a furniture item, we recommend that you measure the intended space along with all access points within your property to ensure that we're able to successfully deliver your item. Our tabletops and bases come in separate parts for ease of transport but do keep in mind turns and bends in stairs and corridors as larger tabletops may not always fit.

As Travertine & Marble are natural stones, each piece will vary slightly in colour and finish and may contain markings, small holes, pits, and fissures all of which are natural characteristics of the stone. Because our Marble and Travertine isn’t manufactured, it is impossible to the stone or to exactly match one piece to another as no two stones are the same. It is stones inherent natural beauty that makes each piece and each of our Atelier278 designs so special.

Marble and Travertine are both naturally porous stones. Whilst care should be taken to ensure the longevity of your Atelier278 modern collectable, it has been crafted to be used and enjoyed. To maintain the beauty of your new piece for as long as possible we would recommend using placemats and coasters for cups, plates, and dishes to avoid water rings and heat marks.

Scratches and stains are inevitable, but care should be taken to mop up any liquid and food spillages as soon as possible. Oils such as candle wax and acidic liquids such as vinegar, wine and lemon juice can be especially damaging but fear not, overtime any marks will age gracefully adding to your pieces unique character and charm. To clean, wipe the surface with a soft damp cloth and follow with a little warm water or a non-abrasive light neutral detergent before wiping dry with a lint-free cloth. Applying a natural marble wax across the entire surface of your piece can add a little extra protection. Extra caution should be taken to avoid using coarse cleaning materials such as scouring pads and acidic or abrasive cleaners.

We recommend re-sealing your table every 6-12 months using Lithofin Stain Stop. Atelier278 Ltd is not liable for any damage caused by mistreatment.